Policy Information & Questions

Client Forms

Payment Policy

Please be aware that with any health plans, there may be deductibles or copayments for which you could be responsible.


Anazao treats anyone regardless of their ability to pay for services.  We offer a sliding fee scale to make certain you receive counseling at rates that you can afford.  We accept payment by cash, check, money order, or credit/debit card.  We also accept payment from insurance companies and Medicaid as well as financial support from both the Wayne County Department of Jobs and Family Services through Title XX and the Mental Health and Recovery Services Board Levy.

Because we utilize a sliding fee scale based on family size and total family income it is important that you notify us of any changes in your or your family’s income or size.  There are a number of events that could change your fees including that you or your spouse are now:  unemployed, working fewer or more hours, returned to work or changed jobs, divorced or remarried, or receiving Temporary Assistance for Needy Families (TANF), Medicaid or other income assistance from the Department of Jobs and Family Services or Social Security Administration.  The birth of a child, death of a family member, or any other change in the number of family members should also be reported.

We are required to have proof of income in the form of pay stubs or other financial records or we must bill the full fee for our services.  We will gladly adjust your fees and recompute your bill once we have the necessary information.

Clients who have been referred by the courts or a parole or probation officer often assume that whoever referred them is paying for their treatment. Although the courts have the authority to order you to seek treatment, they are not responsible for your fees. Regardless of referral source, you are encouraged to work with our business office to determine your fees and to develop a payment plan appropriate for your situation.

Besides reflecting each face to face contact you have with a counselor, your bill will also include charges for report preparation and for the scoring and interpretation of psychological tests, as well as no-show fees.

To receive reduced rates you must enroll in SmartCare.  If you decline enrollment you will be responsible for the full cost of any treatment you receive.  SmartCare is a statewide health maintenance system that manages payment for services to agencies that have contracts with county mental health or alcohol/drug abuse boards.

Questions about your bill?

Please call our business office staff at the Wooster office at 330-264-9597 if you have any questions or concerns about your fees.